This customer management experience and the property survey application software boosted the customer service, and customer management up of the client to a great extent. It combined technology, strategy, and resources to improve the customer brand. The software solution pulled together and analyzed customer feedback data to provide a single, complete view of the customer.
Customer experience management software / Property Survey application provided the businesses of the customers with a way to give them a good experience every time they interact with a brand. The CEM was successful in taking customer feedback, correlating the feedback to business metrics, and analyzing them together. Businesses used the data to improve front-line engagement with customers and to plan strategic initiatives that lead to a better customer experience.
Finally, the goal of customer experience management / property survey application was to refine the customer journey through each touchpoint. This leads to increased revenue and happier customers.
Client is based in Canada and is a market leader in home building Industry and real estate. Their other solutions also included survey instruments, and reporting tools that deliver actionable insights to their customer. The Client has rapidly become an industry leader in customer experience analytics and performance services. The Canadian-based consulting firm works with homebuilders to identify and execute exceptional customer experience strategies and brand management.
TechAvidus developed a web based application “Property Survey Application” which is a software solution for the residential construction industry that accommodated those diverse needs, so that meaningful feedback can be collected from customers. The feedback scenarios laid emphasis on:
Microsoft .NET, C#, DevExpress , iTextSharp, MSSQL Server 2013
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