We developed a custom eCommerce order management system —with real-time shipment tracking, smart rate calculators, pincode serviceability, return management, and weight discrepancy handling.
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eShopbox, a growing tech-driven order Fulfilment platform, needed a scalable and efficient way to streamline its warehouse operations, shipping operations and order tracking processes. With thousands of daily orders across multiple marketplaces and D2C websites, the client faced increasing pressure to ensure delivery speed, accuracy, and real-time visibility. TechAvidus delivered a custom eCommerce order management software to solve Eshopbox’s pain points.
Despite having an advanced fulfilment infrastructure, more than 1000+ warehouses and operational staff the client experienced key operational challenges:
These inefficiencies highlighted the need for a reliable order management software for ecommerce logistics of Eshopbox that would centralize operations and reduce human error.
To eliminate operational inefficiencies and improve order processing accuracy, we developed a custom eCommerce Order Fulfilment solution / custom ecommerce Fulfilment software tailored to eShopbox’s business workflows. The platform was designed to handle high-volume marketplace transactions while automating repetitive tasks and improving customer visibility.
We began by gaining deep insights into eShopbox’s end-to-end operations to identify bottlenecks in their eCommerce order fulfilment process. This involved closely studying how orders were received from major marketplaces like Amazon and Myntra, how they were processed based on product location and delivery pin codes, and how shipments were managed across multiple warehouses. We also explored their return order workflows, customer communication channels, and internal tracking mechanisms.
By dissecting their operational flow into distinct segments—order intake, intelligent routing, warehouse management, shipping coordination, and returns management—we were able to outline the foundational structure required for a scalable eCommerce Order Management solution.
Monitor thousands of orders in batches to simplify logistics team workflows using a scalable ecommerce order management system.
Auto-validate shipping eligibility before order confirmation using real-time courier data.
Cross-verification of declared vs. actual shipment weight to avoid billing issues with couriers.
Fetch real-time shipping charges across partners to optimize for cost and speed.
Flag shipments with a high probability of delay or return, based on destination, weight, and partner performance.
Smart assignment of standard, express, or priority modes based on SLA (Service Level Agreement) and buyer preference.
Instant alerts to internal teams for delivery exceptions, returns, or escalations.
A self-service hub where buyers can track shipments and raise support queries.
By using the custom eCommerce Order Management System developed by TechAvidus, eShopbox was able to grow its Fulfilment operations smoothly across different sales channels. This order Fulfilment software for ecommerce gave the logistics team better visibility, reduced mistakes in dispatching orders, cut down on extra work, and improved the experience for customers.
Post-deployment of the solution, eShopbox witnessed transformational improvements across logistics and customer service metrics:
3X faster order processing by replacing manual tracking with automation via the ecommerce order management system.
95% real-time tracking accuracy improved customer satisfaction and trust.
60% drop in failed deliveries by validating pincode serviceability pre-dispatch.
Automated team alerts cut exception handling time in half.
Significant reduction in shipping disputes, thanks to real-time weight discrepancy checks via the order Fulfilment software for ecommerce.
We needed more than just a shipping dashboard — we needed an intelligent, custom eCommerce Order Management System. TechAvidus delivered a solution that streamlined our operations from end to end. From real-time risk scoring to automated weight checks, every component works seamlessly to make our logistics smarter and faster. It’s been a game changer for our fulfilment operations.
Mayur K Karwa
Co-Founder and Director at EshopBox
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