Our Vehicle Delivery Management Software Streamlines Inventory and Delivery Operations for Dispatch Automotive 's Nationwide Dispatch Network.
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Dispatch Automotive Delivery LLC is a leading Canadian logistics provider specializing in the delivery of new vehicles—including cars, trucks, quads, and motorcycles—to over 100 corporate clients across Canada. With more than 20 years of industry experience, Dispatch Automotive serves as the primary vehicle delivery partner for numerous auto dealerships nationwide.
The client wanted a web and mobile Vehicle Delivery Management Application to streamline their operations by connecting dealers, drivers, and administrators within a unified system. The goal was to digitize and optimize the vehicle delivery process, enhance real-time communication, and improve overall transparency.
Dispatch Automotive was operating with a manual delivery process that was inefficient, error-prone, and lacked real-time visibility. Vehicle drivers often struggled to locate exact delivery destinations, resulting in delays, customer dissatisfaction, and frequent miscommunication between drivers, dealers, and customers. This outdated system also created a significant administrative burden for Dispatch Automotive.
To overcome these operational roadblocks, Dispatch Automotive identified the need for a robust Vehicle Delivery Management Application that could streamline workflows, enable real-time GPS tracking, and support multiple user roles with custom access controls. With limited internal technical resources and a tight deadline.
To address these operational challenges, Dispatch Automotive partnered with TechAvidus to develop a custom Vehicle Delivery Management Application tailored to their specific logistics needs.
TechAvidus developed a custom Vehicle Delivery Management Application that included a web platform for administrators and dealers, along with a mobile app for drivers, compatible with both iOS and Android. This comprehensive solution enabled Dispatch Automotive to replace manual workflows with a centralized, real-time system—fully digitizing and automating their vehicle delivery operations.
With this tailored Vehicle Delivery Management Application, Dispatch Automotive significantly streamlined their processes, enhanced operational efficiency, and improved communication between drivers, dealers, and administrators.
The application featured a live GPS tracking system that allowed Dispatch Automotive to track the location of the drivers in real-time. This feature provided easy updates and helped the company stay up-to-date on the status of their deliveries.
The Push Notification feature for the vehicle delivery mobile app is a crucial element that enhances communication and provides real-time updates to both the users and administrators. It ensures that users stay informed about the status of their vehicle deliveries, enabling a seamless and efficient experience.
System-Generated Emails for Status Changes: The application had a functionality for generating emails in response to status-related changes. This helped the users of the system stay informed through emails on the progress of their trips and make necessary decisions. The application also allowed for the sending of customized emails to the users of the system.
The software allowed the dealership to keep a track of the expenses of the drivers. This feature also helped in the final accounting and expense tracking purposes.
The admins could add new trips and modify or update the existing trips. Accordingly, the drivers would receive push notifications and system-generated emails providing the necessary information.
The trip details including the source location, destination location, charges, etc, could also be added and shown to the drivers.
The admins could choose a driver from the list of drivers and assign them the created trips along with their details.
The admins could track whether the trip was completed, cancelled, in progress, or not started - all such statuses could be tracked through the vehicle delivery application.
The app allowed the dealer and the driver to chat together, sharing necessary information, and solving any issues that may arise during the delivery process.
The custom Vehicle Delivery Management Application built by TechAvidus significantly improved Dispatch Automotive’s delivery accuracy, reduced delivery times, and enhanced the overall customer experience. Features like live GPS tracking, automated notifications, and real-time driver communication streamlined operations and minimized errors. This allowed dealerships to better track deliveries, manage inventory, and save costs—giving Dispatch Automotive a clear competitive edge in the market.
We are extremely satisfied with TechAvidus. TechAvidus has completely transformed our delivery process, App has been a game-changer for us and saved us a lot of time and effort. Thanks to the system, we can now efficiently manage the logistics of transporting cars from one location to another and track the status of our delivery orders in real-time.
Jason Kirton
Co-Founder at Dispatch Automotive
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