Vehicle Delivery Management Software Development

Project Overview

The Customer is a Canadian company Dispatch Automotive Delivery LLC who provides delivery of new cars, Trucks, Quads, Motor Cycle to 100+ corporate clients for more than 20 years. Dispatch Automotive is a primary logistic supplier of Auto Dealers in Canada. The client wanted a web & Mobile application for Vehicle/car Delivery Application that can connect the drivers and dealers into one system and streamline the delivery process.

Drivers are assigned trips through the admins. Once a driver is assigned a trip, he can accept the trip or reject it. The dealer gets complete information about the driver’s location, trip status, etc.

Business Challenges

Dispatch Automotive was using a manual process that was slow, inefficient, and error-prone. Cars/vehicle driver were often facing issues related to exact location of delivery, causing delays and unsatisfied customers. This led to miscommunication between the parties, and increased administrative burden on the company. The dealerships who are clients of Dispatch Automotive also had difficulty keeping track of the status of their deliveries and communicating with Drivers, Dealers and customers.

Dispatch Automotive was unsure of how to develop a Multi User System with different access rights, real time GPS tracking, and stringent deadline. They decided to outsource web and mobile app development to an agency who can address these challenges.

Key Features of Software

Live GPS Tracking of The Driver’s Location

The application featured a live GPS tracking system that allowed Dispatch Automotive to track the location of the drivers in real-time. This feature provided easy updates and helped the company stay up-to-date on the status of their deliveries.

Push Notification for Mobile App

The Push Notification feature for the vehicle delivery mobile app is a crucial element that enhances communication and provides real-time updates to both the users and administrators. It ensures that users stay informed about the status of their vehicle deliveries, enabling a seamless and efficient experience.

System-Generated Emails for Status Changes

The application had a functionality for generating customized emails in response to status-related changes. This helped the users of the system stay informed through emails on the progress of their trips and make necessary decisions.

Ability to Overlook Driver’s Expenses

The software allowed the dealership to keep a track of the expenses of the drivers. This feature also helped in the final accounting and expense tracking purposes.

Add/Modify Trips

The admins could add new trips and modify or update the existing trips. Accordingly, the drivers would receive push notifications and system-generated emails providing the necessary information.

Add Trip Details

The trip details including the source location, destination location, charges, etc, could also be added and shown to the drivers.

Assign Drivers to Trips

The admins could choose a driver from the list of drivers and assign them the created trips along with their details.

Trip Status Check

The admins could track whether the trip was completed, cancelled, in progress, or not started - all such statuses could be tracked through the vehicle delivery application.

Group chat with Dealer and Driver

The app allowed the dealer and the driver to chat together, sharing necessary information, and solving any issues that may arise during the delivery process..

The Results

The car delivery application improved the client’s delivery process significantly. They were able to increase the accuracy of their deliveries, reduce delivery times, and provide customers with a better delivery experience. The application also helped the dealership save money by reducing the number of delivery errors and improving efficiency. The dealership was able to keep track of their deliveries more easily, which allowed them to better manage their inventory and order management. Overall, the car delivery application helped the dealership improve their operations and gain a competitive advantage in the marketplace.

With the help of the custom car delivery application built by TechAvidus, Dispatch Automotive was able to streamline and digitize their delivery process. The features like live GPS tracking, system-generated emails, and push notifications helped Dispatch Automotive track and manage their deliveries efficiently. The mobile app for drivers helped improve communication and keep them updated on trip status, leading to faster deliveries and improved customer satisfaction.